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PRIVACY POLICY

Last updated: April 2026

This Privacy Policy describes how Nadia Benaisa SRL, located at Avenue de Broqueville 132, 1200 Brussels, Belgium, company number BE0891.133.456, collects and processes personal data via the website www.lessoeursdenoe.com.

1. Data Controller

Personal data is collected and processed by Nadia Benaisa SRL (Les Sœurs de Noé), as data controller within the meaning of the General Data Protection Regulation (GDPR – Regulation EU 2016/679).

2. Data Collected

We may collect the following data when you use our website www.lessoeursdenoe.com:
first name, last name, email address, postal address, phone number, IP address, order history, and browsing preferences via cookies.

3. Purpose of Collection

The data collected is used for:

    • Managing orders and deliveries;
    • Managing customer relationships;
    • Sending newsletters or promotional offers (with prior consent);
    • Sending marketing communications via SMS and/or WhatsApp (with consent)
    • Performing statistical analysis via cookies;
    • Complying with legal and fiscal obligations

4. Data Sharing

Data may be shared with trusted service providers for the proper execution of orders and associated services. This includes, but is not limited to, logistics partners, secure payment processors, customer relationship tools, and analytics platforms. All such partners are contractually bound to ensure the confidentiality and security of your data and to comply with applicable regulations.

5. Data Retention

Personal data is retained for a maximum of 3 years from the last commercial interaction, unless legal obligations require a longer retention period.

6. Your Rights

Under the GDPR, you have the following rights: 

    • Right of access, rectification, objection, erasure, and restriction of processing;
    • Right to data portability;
    • Right to withdraw your consent at any time for processing based on consent.

To exercise these rights, please contact us at: info@lessoeursdenoe.com

7. Cookies

Les Sœurs de Noé uses cookies to enhance user experience, measure traffic, and deliver personalized content. You can change your cookie preferences at any time in your browser settings or via our cookie consent banner.

8. Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk and to protect your data against loss, misuse, unauthorized access, disclosure, or alteration.

9. Contact

For any questions regarding this Privacy Policy, you may contact us at: info@lessoeursdenoe.com
.

 

10. SMS and WhatsApp Communications

With your prior consent, we may use your phone number to send you communications via SMS and/or WhatsApp, including: 

    • order-related information (confirmation, shipping, tracking)
    • abandoned cart reminders
    • promotional offers, new releases, or exclusive content

These messages may be sent using automated systems via our service providers (including Klaviyo or WhatsApp Business).

Your consent to receive these communications is not a condition of purchase

Message frequency may vary.

You may opt out at any time:

    • for SMS: by replying STOP to any message or using the unsubscribe link (when available)
    • for WhatsApp: by sending a message requesting to stop communications or by using the blocking options available within the application

Message and data rates may apply depending on your mobile carrier.

Your data is processed in accordance with this Privacy Policy and is never sold to third parties.