TERMS AND CONDITIONS OF SALE Les Sœurs de Noé
1. General Information
These Terms and Conditions of Sale (“T&Cs”) govern sales on the site www.lessoeursdenoe.com, operated by Nadia Benaisa SRL, a Belgian company and owner of the Les Sœurs de Noé brand. Shipments are made from our logistics center in France.
Nadia Benaisa SRL is registered in Belgium under company number BE0891.133.456, with its registered office at Avenue de Broqueville 132, 1200 Brussels. For any questions or complaints regarding these T&Cs or an order, please contact us at info@lessoeursdenoe.com.
2. Products
Our high-end niche perfumes are manufactured in France and distributed internationally. Each product contains over 85% ingredients of natural origin. Selected synthetic ingredients are also used for quality and safety.
Our formulas are sustainable, vegan, cruelty-free, phthalate-free, and free of artificial colorants. Each fragrance is described in detail on the site.
3. Prices
All prices are shown in euros (EUR) and include VAT for sales within the European Union, in accordance with applicable law.
For sales outside the EU, our prices are DDP (“Delivered Duty Paid”), including duties and import taxes, to ensure delivery without additional charges to the customer. Shipping fees are added during checkout.
The customer may select their delivery country from the list provided; prices then display automatically including VAT, always in euros, regardless of destination.
In the case of a promotional offer, the applicable price is the one displayed at the time of purchase and applies for the entire duration of the promotion.
4. Orders
The customer adds desired products to their cart.
They enter their delivery details.
They choose a payment method.
Before clicking “Confirm Order,” they may review and modify their selection.
Order confirmation constitutes full acceptance of these T&Cs and finalizes the contract. A confirmation email is sent automatically upon payment validation.
Any order modification after confirmation is subject to Les Sœurs de Noé’s approval. The company also reserves the right to refuse any order for legitimate reasons, notably if quantities appear excessive for personal use.
5. Payment
The total price is due upon order confirmation. Payment is made online via secure providers (Stripe, etc.). The site uses SSL to ensure the confidentiality of banking data. No banking information is stored by Les Sœurs de Noé.
6. Delivery
Orders are shipped from our warehouse in France to many countries. International deliveries are handled by Chronopost, FedEx, or equivalent, depending on destination.
Delivery times may vary by country, peak periods, or carrier constraints. Les Sœurs de Noé cannot be held responsible for delays beyond its control (force majeure, logistical disruptions, customs procedures, etc.).
7. Right of Withdrawal
In accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the customer has 14 calendar days from receipt of their order to exercise their right of withdrawal, without reason or penalty.
Refund covers the price of returned products and the initial shipping fees, excluding return shipping costs, which remain the customer’s responsibility.
Products must be returned in their original condition and packaging, complete (accessories, instructions, etc.), with a copy of the invoice.
Refund is made within 10 working days following receipt and inspection of the returned products.
The right of withdrawal does not apply to products unsealed after delivery for hygiene or health protection reasons (samples, Discovery Sets, etc.), which are non-refundable and non-exchangeable.
Exchanges are not accepted. For any questions, contact info@lessoeursdenoe.com.
Withdrawal Form
To be returned only if you wish to withdraw from the contract. Send by email to: info@lessoeursdenoe.com.
To: Nadia Benaisa SRL, Avenue de Broqueville 132, 1200 Brussels, Belgium.
I hereby notify you of my withdrawal from the contract for the following goods: Order date: ___________; Received on: ___________; Order number: ___________; Consumer name: ___________; Consumer address: ___________; Signature (if on paper): ___________; Date: ___________.
8. Samples, Discovery Sets and Gift Cards
Certain products marked “Not for Sale” are promotional formats, but their sale is authorized subject to Regulation (EC) No 1223/2009 on cosmetic products.
Purchase of an 8-sample box or a Discovery Set entitles you to a fixed €50 voucher (excluding shipping), valid for 30 days from the date of purchase, on a 100 ml bottle. The promo code is single-use, non-stackable, and sent by email after ordering.
Digital gift cards are neither exchangeable nor refundable, even partially.
9. Personal Data
Personal data are processed in accordance with the General Data Protection Regulation (GDPR – EU 2016/679). For more details, see our Privacy Policy.
10. Intellectual Property
The site www.lessoeursdenoe.com and all its content (texts, images, logos, databases, etc.) are the exclusive property of Les Sœurs de Noé (Nadia Benaisa SRL) or third parties who have authorized their use.
Any reproduction or representation, in whole or in part, is strictly prohibited without prior written consent, under penalty of legal action.
11. Product Availability
Product offers are valid while displayed on the site and subject to availability. In case of unavailability after ordering, the customer will be informed by email and automatically refunded.
12. Disputes
These T&Cs are governed by Belgian law. In case of dispute, an amicable settlement will be sought before any legal action.
Last updated: April 2025